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ECI Metro deals in the sales of Caterpillar's machinery, engine systems and spare parts as well as SEM wheel loaders of Shandong SEM Machinery in western China which encompasses Yunnan, Guizhou, Sichuan, Tibet, Shaanxi, Gansu, Qinghai, Ningxia and Chongqing. To meet the financing needs of customers, ECI Metro also provides machinery leasing services.
Collaborating closely with Caterpillar, ECI Metro tracks big development projects in the public and private sectors, evaluating regional demand of machinery equipment. In addition, ECI Metro uses various means to maximize its sales, for example, developing a Product-Manager System; demonstrating machinery equipment on site; promoting spare part sales through repair and maintenance services; as well as providing customers integrated solution services. To further improve customer relationships, ECI Metro also implements Customer Relationship Management ("CRM").
With comprehensive sales networks and professional salesmen, ECI Metro ensures every project has ready access to Caterpillar products and services within the assigned region. Likewise, Caterpillar has also established a leasing company, Caterpillar China Finance Leasing ("CCFL"), to provide customers of ECI Metro financing services for its products as well as SEM ones. |
